The catalytic role of Mystery Patient tools in shaping patient experience: A method to facilitate value co-creation using action research

• Lina Daouk-Öyry,

  Roles Conceptualization, Formal analysis, Methodology, Resources, Writing – original draft, Writing – review & editing

  Affiliations Organizational Behavior and Human Resource Management, Suliman S. Olayan School of Business, American University of Beirut, Beirut, Lebanon, Evidence Based Health Management Unit, American University of Beirut, Beirut, Lebanon

  http://orcid.org/0000-0002-5164-8734

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• Mohamad Alameddine ,

  Roles Conceptualization, Formal analysis, Methodology, Writing – original draft, Writing – review & editing

  * E-mail: ma164@aub.edu.lb

  Affiliations Department of Health Management and Policy, Faculty of Health Sciences, American University of Beirut, Beirut, Lebanon, College of Medicine, Mohammed Bin Rashid University of Medicine and Health Sciences, Dubai, United Arab Emirates

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• Norr Hassan,

  Roles Formal analysis, Project administration, Writing – original draft

  Affiliation Evidence Based Health Management Unit, American University of Beirut, Beirut, Lebanon

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• Linda Laham,

  Roles Project administration, Writing – original draft

  Affiliation Patient Affairs, American University of Beirut Medical Center, Beirut, Lebanon

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• Maher Soubra

  Roles Formal analysis, Methodology, Writing – original draft

  Affiliation Patient Affairs, American University of Beirut Medical Center, Beirut, Lebanon

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