Development of a universal short patient satisfaction questionnaire on the basis of SERVQUAL: Psychometric analyses with data of diabetes and stroke patients from six different European countries

• Uwe Konerding ,

  Roles Conceptualization, Data curation, Formal analysis, Funding acquisition, Investigation, Methodology, Project administration, Supervision, Writing – original draft, Writing – review & editing

  * E-mail: uwe.konerding@uni-bamberg.de

  Affiliations Department of Psychology and Psychotherapy, Witten/Herdecke University, Witten, Germany, Trimberg Research Academy, University of Bamberg, Bamberg, Germany

  http://orcid.org/0000-0002-6993-5977

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• Tom Bowen ,

  Roles Data curation, Investigation, Writing – review & editing

  ¶‡ These authors also contributed equally to this work.

  Affiliation The Balance of Care Group, London, England, United Kingdom

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• Sylvia G. Elkhuizen ,

  Contributed equally to this work with: Sylvia G. Elkhuizen, Raquel Faubel, Paul Forte, Elpida Pavi

  Roles Data curation, Investigation, Writing – review & editing

  Affiliation Institute of Health Policy & Management, Erasmus University Rotterdam, Rotterdam, The Netherlands

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• Raquel Faubel ,

  Contributed equally to this work with: Sylvia G. Elkhuizen, Raquel Faubel, Paul Forte, Elpida Pavi

  Roles Data curation, Funding acquisition, Investigation, Writing – review & editing

  Affiliations Department of Physiotherapy, University of Valencia, Valencia, Spain, Joint Research Unit in Biomedical Engineering (IIS La Fe- Universitat Politècnica de València), Valencia, Spain

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• Paul Forte ,

  Contributed equally to this work with: Sylvia G. Elkhuizen, Raquel Faubel, Paul Forte, Elpida Pavi

  Roles Data curation, Investigation, Writing – review & editing

  Affiliation The Balance of Care Group, London, England, United Kingdom

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• Eleftheria Karampli ,

  Roles Data curation, Investigation, Writing – review & editing

  ¶‡ These authors also contributed equally to this work.

  Affiliation Department of Public Health Policy, School of Public Health, University of West Attica, Athens, Greece

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• Tomi Malmström,

  Roles Data curation, Funding acquisition, Investigation, Project administration, Writing – review & editing

  Affiliation Department of Industrial Engineering and Management, Aalto University, Espoo, Finland

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• Elpida Pavi ,

  Contributed equally to this work with: Sylvia G. Elkhuizen, Raquel Faubel, Paul Forte, Elpida Pavi

  Roles Data curation, Funding acquisition, Investigation, Writing – review & editing

  Affiliation Department of Public Health Policy, School of Public Health, University of West Attica, Athens, Greece

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• Paulus Torkki

  Roles Data curation, Investigation, Writing – review & editing

  ¶‡ These authors also contributed equally to this work.

  Affiliations Department of Industrial Engineering and Management, Aalto University, Espoo, Finland, Department of Public Health, Helsinki University, Helsinki, Finland

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