Turnover intentions in a call center: The role of emotional dissonance, job resources, and job satisfaction

• Margherita Zito,

  Roles Conceptualization, Formal analysis, Methodology, Writing – original draft, Writing – review & editing

  Affiliation Department of Psychology, University of Turin, Turin, Italy

  ⨯
• Federica Emanuel ,

  Roles Conceptualization, Formal analysis, Methodology, Supervision, Writing – original draft, Writing – review & editing

  * E-mail: federica.emanuel@unito.it

  Affiliation Department of Psychology, University of Turin, Turin, Italy

  http://orcid.org/0000-0002-7922-719X

  ⨯
• Monica Molino,

  Roles Conceptualization, Writing – original draft, Writing – review & editing

  Affiliation Department of Psychology, University of Turin, Turin, Italy

  ⨯
• Claudio Giovanni Cortese,

  Roles Conceptualization, Supervision, Writing – original draft, Writing – review & editing

  Affiliation Department of Psychology, University of Turin, Turin, Italy

  ⨯
• Chiara Ghislieri,

  Roles Conceptualization, Data curation, Investigation, Supervision, Writing – original draft, Writing – review & editing

  Affiliation Department of Psychology, University of Turin, Turin, Italy

  ⨯
• Lara Colombo

  Roles Conceptualization, Data curation, Formal analysis, Investigation, Methodology, Supervision, Writing – original draft, Writing – review & editing

  Affiliation Department of Psychology, University of Turin, Turin, Italy

  ⨯