Patients’ perceptions of service quality in China: An investigation using the SERVQUAL model

• Li-hua Fan ,

  Contributed equally to this work with: Li-hua Fan, Lei Gao, Xin Liu

  Roles Data curation, Formal analysis, Funding acquisition, Methodology, Project administration, Resources, Supervision, Writing – original draft, Writing – review & editing

  * E-mail: lihuafan@126.com (LF); lfgycy@163.com (FL)

  Affiliation Department of Health Management, School of Public Health, Harbin Medical University, Harbin, Heilongjiang, People’s Republic of China

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• Lei Gao ,

  Contributed equally to this work with: Li-hua Fan, Lei Gao, Xin Liu

  Roles Data curation, Formal analysis, Investigation, Writing – original draft

  Affiliation Department of Health Management, School of Public Health, Harbin Medical University, Harbin, Heilongjiang, People’s Republic of China

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• Xin Liu ,

  Contributed equally to this work with: Li-hua Fan, Lei Gao, Xin Liu

  Roles Data curation, Formal analysis, Investigation, Software, Writing – original draft

  Affiliation Department of Health Management, School of Public Health, Harbin Medical University, Harbin, Heilongjiang, People’s Republic of China

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• Shi-hong Zhao,

  Roles Resources, Validation

  Affiliation Department of Neurosurgery, The Second Affiliated Hospital of Harbin Medical University, Harbin, Heilongjiang, People’s Republic of China

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• Hui-tong Mu,

  Roles Investigation, Software

  Affiliation Department of Health Management, School of Public Health, Harbin Medical University, Harbin, Heilongjiang, People’s Republic of China

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• Zhe Li,

  Roles Investigation, Software

  Affiliation Department of Health Management, School of Public Health, Harbin Medical University, Harbin, Heilongjiang, People’s Republic of China

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• Lei Shi,

  Roles Software, Visualization

  Affiliation Department of Health Management, School of Public Health, Harbin Medical University, Harbin, Heilongjiang, People’s Republic of China

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• Ling-ling Wang,

  Roles Project administration, Resources

  Affiliation Department of Autonomous Protection, Chinese Hospital Association, Beijing, People’s Republic of China

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• Xiao-li Jia,

  Roles Project administration, Resources

  Affiliation Department of Autonomous Protection, Chinese Hospital Association, Beijing, People’s Republic of China

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• Min Ha,

  Roles Project administration, Resources

  Affiliation Department of Autonomous Protection, Chinese Hospital Association, Beijing, People’s Republic of China

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• Feng-ge Lou

  Roles Conceptualization, Methodology, Supervision, Writing – review & editing

  * E-mail: lihuafan@126.com (LF); lfgycy@163.com (FL)

  Affiliation Department of Public Health Research, School of Public Health, Qiqihar Medical University, Qiqihar, Heilongjiang, People’s Republic of China

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