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Empirical research on Kano’s model and customer satisfaction
- Feng-Han Lin,
- Sang-Bing Tsai,
- Yu-Cheng Lee,
- Cheng-Fu Hsiao,
- Jie Zhou,
- Jiangtao Wang,
- Zhiwen Shang
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- Published: September 5, 2017
- https://doi.org/10.1371/journal.pone.0183888