Patient experience with outpatient encounters at public hospitals in Shanghai: Examining different aspects of physician services and implications of overcrowding

• Yuhua Bao ,

  Contributed equally to this work with: Yuhua Bao, Di Xue

  Affiliation Departments of Healthcare Policy & Research and Psychiatry, Weill Cornell Medical College, New York, New York, United States of America

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• Guanrong Fan ,

  ¶‡ These authors also contributed equally to this work

  Affiliation Shanghai Medical Ethos Association, Shanghai, China

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• Dongdong Zou ,

  ¶‡ These authors also contributed equally to this work

  Affiliation Shanghai Medical Ethos Association, Shanghai, China

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• Tong Wang ,

  ¶‡ These authors also contributed equally to this work

  Affiliation Shanghai Health and Family Planning Commission, Shanghai, China

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• Di Xue

  Contributed equally to this work with: Yuhua Bao, Di Xue

  * E-mail: xuedi@shmu.edu.cn

  Affiliation Department of Hospital Management, School of Public Health and Key Laboratory of Health Technology Assessment, Fudan University, Shanghai, China

  http://orcid.org/0000-0002-9210-2383

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