About the Authors

Sònia Moretó

Roles Conceptualization, Investigation, Methodology, Validation, Visualization, Writing – original draft

Affiliation eHealth Lab Research Group, School of Health Sciences and eHealth Centre, Barcelona,  Spain,

Aïna Fuster-Casanovas

Roles Conceptualization, Formal analysis, Investigation, Methodology, Validation, Visualization, Writing – original draft

aina.fuster@vallhebron.cat

Affiliations eHealth Lab Research Group, School of Health Sciences and eHealth Centre, Barcelona,  Spain,, Unitat d’Innovació, Direcció de Qualitat, Processos i Innovació, Hospital Universitari Vall d’Hebron, Barcelona,  Spain,

Andrea Duarte

Roles Supervision, Validation, Visualization, Writing – original draft

Affiliations Canary Islands Health Research Institute Foundation (FIISC), El Rosario, Spain,, Network for Research on Chronicity, Primary Care, and Health Promotion (RICAPPS), Barcelona, Spain,, Evaluation Unit (SESCS), Canary Islands Health Service (SCS), El Rosario, Spain,

Noemí Robles

Roles Methodology, Supervision, Validation, Writing – review & editing

Affiliation Data Science Lab, UOC Labs, Universitat Oberta de Catalunya, Barcelona, Spain,

Daniela Cabutto

Roles Supervision, Validation, Writing – review & editing

Affiliation eHealth Lab Research Group, School of Health Sciences and eHealth Centre, Barcelona,  Spain,

Antoni Pérez-Navarro

Roles Supervision, Validation, Writing – review & editing

Affiliations eHealth Lab Research Group, School of Health Sciences and eHealth Centre, Barcelona,  Spain,, Faculty of Computer Science, Multimedia and Telecommunication, Universitat Oberta de Catalunya (UOC), Barcelona, Spain,, Escola Universitària Salesiana de Sarrià (EUSS), Barcelona, Spain,

Irene Lapuente

Roles Investigation, Supervision, Validation, Visualization, Writing – review & editing

Affiliation La Mandarina de Newton, Barcelona, Spain,

Emma Planas

Roles Supervision, Validation, Writing – review & editing

Affiliation eHealth Lab Research Group, School of Health Sciences and eHealth Centre, Barcelona,  Spain,

Maria Padilla

Roles Supervision, Validation, Writing – review & editing

Affiliations Network for Research on Chronicity, Primary Care, and Health Promotion (RICAPPS), Barcelona, Spain,, Research and Innovation Unit, Costa del Sol University Hospital, Marbella, Spain,

Carme Carrion

Roles Conceptualization, Funding acquisition, Investigation, Methodology, Project administration, Supervision, Validation, Writing – review & editing

Affiliations eHealth Lab Research Group, School of Health Sciences and eHealth Centre, Barcelona,  Spain,, Network for Research on Chronicity, Primary Care, and Health Promotion (RICAPPS), Barcelona, Spain,, School of Medicine, Universitat de Girona (UdG), Girona, Spain

Competing Interests

One of the authors (IL), an expert in Design Thinking methodology, conducted the empathy workshops and is also the CEO of the company that organized and prepared these workshops. Measures were implemented to ensure objectivity and methodological rigor throughout the study. This does not alter our adherence to PLOS ONE policies on sharing data and materials.