About the Authors

Thando Katangwe

Roles Conceptualization, Data curation, Formal analysis, Investigation, Methodology, Project administration, Resources, Validation, Writing – original draft, Writing – review & editing

T.Katangwe@uea.ac.uk

Affiliations School of Pharmacy, University of East Anglia, Norwich, United Kingdom, Boots UK, Nottingham, United Kingdom

Hannah Family

Roles Formal analysis, Writing – review & editing

Affiliation Medical School, University of Bristol, Bristol, United Kingdom

Jeremy Sokhi

Roles Supervision, Writing – review & editing

Affiliation School of Pharmacy, University of East Anglia, Norwich, United Kingdom

Hiyam Al-Jabr

Roles Formal analysis, Writing – review & editing

Affiliation School of Pharmacy, University of East Anglia, Norwich, United Kingdom

Charlotte L. Kirkdale

Roles Conceptualization, Supervision, Writing – review & editing

Affiliation Boots UK, Nottingham, United Kingdom

Michael J. Twigg

Roles Conceptualization, Formal analysis, Funding acquisition, Methodology, Resources, Supervision, Writing – review & editing

Affiliation School of Pharmacy, University of East Anglia, Norwich, United Kingdom

Competing Interests

Thando Katangwe and Charlotte Kirkdale are employees of Boots UK. Thando is employed part-time as a community pharmacist whilst undertaking her PhD and Charlotte is employed by as a Health Outcomes Research Manager and is part of the of the PhD research team. During the conduct of the research, Boots UK provided support in the form of salaries for the authors [T.Katangwe and C.L.Kirkdale], but did not have any additional role in the study design, data collection and analysis, decision to publish, or preparation of the manuscript. The specific roles of these authors are articulated in the ‘author contributions’. This does not alter our adherence to PLOS ONE policies on sharing data and materials.