About the Authors

Michael J. Twigg

m.twigg@uea.ac.uk

Affiliation School of Pharmacy, University of East Anglia, Norwich Research Park, Norwich, United Kingdom

David Wright

Affiliation School of Pharmacy, University of East Anglia, Norwich Research Park, Norwich, United Kingdom

Charlotte L. Kirkdale

Affiliation Boots UK, Beeston, Nottingham, United Kingdom

James A. Desborough

Affiliation School of Pharmacy, University of East Anglia, Norwich Research Park, Norwich, United Kingdom

Tracey Thornley

Affiliations Boots UK, Beeston, Nottingham, United Kingdom, School of Pharmacy, University of Nottingham, Nottingham, United Kingdom

Competing Interests

We have the following interests. The Community Pharmacy Future (CPF) group designed and implemented the service and had sight and approved the submission to the journal. CLK and TT are employees of Boots UK (and part of CPF group). The team at UEA (MT, DW, JD) were paid a consultancy fee to provide advice, training and evaluation for this service by the CPF group. There are no patents, products in development or marketed products to declare. This does not alter our adherence to all the PLOS ONE policies on sharing data and materials, as detailed online in the guide for authors.

Author Contributions

Conceptualization: MT CK TT DW. Data curation: CK MT. Formal analysis: MT JD DW. Funding acquisition: TT. Investigation: CK TT. Methodology: DW TT MT CK. Project administration: CK TT. Resources: CK TT. Software: CK TT. Supervision: DW TT. Validation: DW JD. Visualization: MT DW. Writing – original draft: MT. Writing – review & editing: TT DW JD CK.