Applying user-centered design to improve drinking water consumer confidence reports: A Baltimore case study

• Mary A. Fox ,

  Contributed equally to this work with: Mary A. Fox, Vidisha Agarwalla

  Roles Conceptualization, Data curation, Formal analysis, Funding acquisition, Investigation, Methodology, Supervision, Writing – original draft, Writing – review & editing

  * E-mail: mfox9@jhu.edu

  Affiliations Department of Health Policy and Management, Bloomberg School of Public Health, Johns Hopkins University, Baltimore, Maryland, United States of America, Department of Environmental Health and Engineering, Bloomberg School of Public Health, Johns Hopkins University, Baltimore, Maryland, United States of America, Risk Sciences and Public Policy Institute, Bloomberg School of Public Health, Johns Hopkins University, Baltimore, Maryland, United States of America

  https://orcid.org/0000-0001-6895-5629

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• Vidisha Agarwalla ,

  Contributed equally to this work with: Mary A. Fox, Vidisha Agarwalla

  Roles Formal analysis, Investigation, Methodology, Visualization

  Affiliation Civilla, Detroit, Michigan, United States of America

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• Kayla R. Iuliano ,

  Roles Conceptualization, Methodology, Writing – original draft, Writing – review & editing

  ¶‡ KRI, JHM, KEN and TAB also contributed equally to this work.

  Affiliation Department of Epidemiology, Geisel School of Medicine at Dartmouth College, Hanover, New Hampshire, United States of America

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• J. Harry Munroe ,

  Roles Methodology, Writing – original draft, Writing – review & editing

  ¶‡ KRI, JHM, KEN and TAB also contributed equally to this work.

  Affiliation IBM Innovation Studio, Washington, District of Columbia, United States of America

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• Keeve E. Nachman ,

  Roles Conceptualization, Funding acquisition, Methodology, Supervision, Writing – original draft, Writing – review & editing

  ¶‡ KRI, JHM, KEN and TAB also contributed equally to this work.

  Affiliations Department of Health Policy and Management, Bloomberg School of Public Health, Johns Hopkins University, Baltimore, Maryland, United States of America, Department of Environmental Health and Engineering, Bloomberg School of Public Health, Johns Hopkins University, Baltimore, Maryland, United States of America, Risk Sciences and Public Policy Institute, Bloomberg School of Public Health, Johns Hopkins University, Baltimore, Maryland, United States of America

  https://orcid.org/0000-0003-4925-4151

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• Thomas A. Burke

  Roles Conceptualization, Funding acquisition, Methodology, Supervision

  ¶‡ KRI, JHM, KEN and TAB also contributed equally to this work.

  Affiliations Department of Health Policy and Management, Bloomberg School of Public Health, Johns Hopkins University, Baltimore, Maryland, United States of America, Risk Sciences and Public Policy Institute, Bloomberg School of Public Health, Johns Hopkins University, Baltimore, Maryland, United States of America

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