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Japanese citizens' behavioral changes and preparedness against COVID-19: An online survey during the early phase of the pandemic

  • Kaori Muto ,

    Contributed equally to this work with: Kaori Muto, Isamu Yamamoto

    Roles Conceptualization, Data curation, Funding acquisition, Investigation, Project administration, Resources, Supervision, Writing – original draft

    Affiliation The Institute of Medical Science, The University of Tokyo, Tokyo, Japan

  • Isamu Yamamoto ,

    Contributed equally to this work with: Kaori Muto, Isamu Yamamoto

    Roles Conceptualization, Data curation, Formal analysis, Investigation, Methodology, Software, Visualization, Writing – original draft

    Affiliation Faculty of Business and Commerce, Keio University, Tokyo, Japan

  • Miwako Nagasu,

    Roles Data curation, Writing – review & editing

    Affiliation Faculty of Economics, Keio University, Tokyo, Japan

  • Mikihito Tanaka,

    Roles Conceptualization, Writing – review & editing

    Affiliation Faculty of Political Science and Economics, Waseda University, Tokyo, Japan

  • Koji Wada

    Roles Conceptualization, Writing – review & editing

    Affiliation Graduate School of Medicine and Public Health, International University of Health and Welfare, Tokyo, Japan

Japanese citizens' behavioral changes and preparedness against COVID-19: An online survey during the early phase of the pandemic

  • Kaori Muto, 
  • Isamu Yamamoto, 
  • Miwako Nagasu, 
  • Mikihito Tanaka, 
  • Koji Wada


The Japanese government instituted countermeasures against COVID-19, a pneumonia caused by the new coronavirus, in January 2020. Seeking “people’s behavioral changes,” in which the government called on the public to take precautionary measures or exercise self-restraint, was one of the important strategies. The purpose of this study is to investigate how and from when Japanese citizens have changed their precautionary behavior under circumstances in which the government has only requested their cooperation. This study uses micro data from a cross-sectional survey conducted on an online platform of an online research company, based on quota sampling that is representative of the Japanese population. By the end of March 2020, a total of 11,342 respondents, aged from 20 to 64 years, were recruited. About 85 percent reported practising the social distancing measures recommended by the government including more females than males and more older than younger participants. Frequent handwashing is conducted by 86 percent of all participants, 92 percent of female, and 87.9 percent of over-40 participants. The most important event influencing these precautionary actions was the infection aboard the Diamond Princess cruise ship, which occurred in early February 2020 (23 percent). Information from the central and local governments, received by 60 percent of the participants, was deemed trustworthy by 50 percent. However, the results also showed that about 20 percent of the participants were reluctant to implement proper prevention measures. The statistical analysis indicated that the typical characteristics of those people were male, younger (under 30 years old), unmarried, from lower-income households, a drinking or smoking habit, and a higher extraversion score. To prevent the spread of infection in Japan, it is imperative to address these individuals and encourage their behavioural changes using various means to reach and influence them.


The new coronavirus in Japan

A pneumonia of unknown cause was detected in China and first officially reported on 31 December 2019. The World Health Organization (WHO) announced a name for the new coronavirus disease, COVID-19 (coronavirus disease 2019), on 11 February 2020.[1] Since then, COVID-19 has been spreading throughout the world, and a rapid increase in deaths has been reported in many countries. As of 28 March, a total of 571,678 cases and 26,494 deaths have been confirmed.[2] One study has estimated that there will be a total of 81,114 deaths from COVID-19 over the next four months in the US alone.[3] The number of COVID-19 cases and deaths in Japan is gradually increasing, with 1,499 cases (including 60 critical cases) and 49 deaths reported as of 28 March.[4] Several small clusters of infected groups have been increasing in urban areas, including those in hospitals and nursing homes, in addition to cases with unlinked infections. Nevertheless, the total number of deaths and severely ill patients has been comparatively small, especially relative to the country’s population size. As of 28 March, the total number of deaths was 9,136 in Italy, 4,858 in Spain and 1,243 in the United States.[5] Furthermore, the trend of the increase is not sharp. The reasons for this mild trend have been questioned outside Japan.[6]

Over the past few decades, Japan has not experienced any serious damage from new infectious diseases, such as SARS (severe acute respiratory syndrome), MERS (Middle East respiratory syndrome), or the Ebola virus. Although Japan experienced the 2009 H1N1 influenza (flu) pandemic, the rate of deaths per 100,000 population was 0.16 as of the end of May 2010, which was the lowest worldwide. Ironically, this history of escapes might delay the establishment of the emergency operation headquarters in Japan. The urgent expansion of polymerase chain reaction (PCR) tests, which must be the frontline response to the novel coronavirus outbreak, has faced time-consuming obstacles. In Japan, a recent revision of the Act on Special Measures for Pandemic Influenza and New Infectious Diseases Preparedness and Response allows the Prime Minister to declare a state of emergency for the outbreak, but under the current legislation, no central or local government can enforce lockdowns such as those undertaken in other countries.

Under such limitations, the current goal of the Japanese government is to avoid an explosive increase in patients that would exceed the limit of intensive or critical care units in hospitals in urban areas. To meet this goal, the government policy consists of three strategies: early detection of clusters and rapid response, enhancement of the early diagnosis of patients and intensive care for severely affected patients, and strengthening of the universal healthcare system and public behavioral change.[7]

Three strategies against COVID-19

With regard to the first and second strategies, the Ministry of Health, Labour, and Welfare (MHLW) strongly promotes contact tracing, social distancing, and pneumonia surveillance under the direction of the Patient Cluster Countermeasure Group in the MHLW Headquarters for Novel Coronavirus Disease Control. Regional public health centers conduct the contact tracing, asking infected persons and their close contacts to maintain social distancing for 14 days and allocating available hospital beds or hospital wards in designated local communities to COVID-19 patients. In clinical settings, the large number of computed tomography (CT) scanners in Japan (111.49 per million population[8]) supports physicians in investigating suspicious pneumonia cases in the absence of conducting massive PCR tests in the population. This policy approach might lead to a relatively slower increase in the number of cases and deaths.

Regarding the third strategy, public behavioral change, by the middle of February 2020, the MHLW encouraged the Japanese public to practise frequent handwashing and “coughing etiquette” (using a handkerchief or sleeve instead of hands to catch a cough or sneeze). Furthermore, the MHLW had prioritized access to healthcare for elderly people, people suffering from fatigue or shortness of breath, and people with underlying health conditions. The MHLW had also asked the public younger than 65 years old not to visit clinics for at least four days if they experience cold symptoms or a fever of 37.5°C or higher until 8 May 2020.[9] This restriction might be a shock to Japanese citizens, who are typically allowed free access to clinics and hospitals.

In analyses of contact tracing, it was found that one infected person tended to infect more than one other person at locations with certain characteristics. On 24 February, the Expert Meeting on the Control of Novel Coronavirus Infection asked the public to refrain from attending places involving close face-to-face contact (between people within an arm’s length of each other) in conversations and similar interactions for more than a given length of time in crowds. Since then, but prior to other similar slogans that have appeared around the world, the government has been campaigning for avoidance of these situations with the slogan “Avoid the overlapping 3 Cs” (“closed spaces with poor ventilation”; “crowded places with many people nearby”; “close-contact settings such as close-range conversations”), in addition to regular ventilation and wiping of shared surfaces (such as door handles, knobs, and bed fences) and goods with diluted household chlorine bleach. “Avoid the overlapping 3 Cs” has been the core and unique message against COVID-19 in Japan.

Previous studies and our research questions

This study examines three research questions: (1) How do Japanese citizens, especially those who are relatively active in terms of work and life activities and therefore have increased opportunities to spread infections to others, including older people vulnerable to the COVID-19, implement the government’s three Cs precautionary measures? (2) How effective are these requests from the government? (3) Who has changed their daily precautionary behaviour, and who has not?

Several previous studies have investigated changes in precautionary behavior against the coronavirus. For example, an online survey conducted on 29 January of 3,083 mainland Chinese respondents revealed that adults living in urban areas had stronger awareness of the issue than those in rural areas (72.7% vs. 66.1%, p<0.001).[10] Another online survey conducted between 23 February and 2 March in the US (N = 2,986) and the UK (N = 2,988) showed that adult residents have a good understanding of the main mode of disease transmission and common symptoms, although they also have important misconceptions and discriminatory attitudes toward people of East Asian ethnicity due to COVID-19’s origin in China.[11] The latest study in Italy clarified the three types of attitude to COVID-19 among Italian citizens: people who trust authority and choose isolation, fatalists who are keen on social media, and uninformed youth. [12] The Gallup International Association also recently conducted a snap poll in 28 countries (including 1,115 Japanese participants) asking about precautionary procedures, and their findings indicated that 71 percent of Japanese participants had adopted more frequent handwashing.[13] What is still unclear, however, is the trigger for behavioural change around COVID-19 and who is more actively implementing prevention measures. In the Gallup survey, the response period and sample attribution are also unclear. Furthermore, this survey is not necessarily informative for policymaking, as it does not reveal who is not implementing prevention measures.

Using a large sample of cross-sectional survey data, this study investigates how and at what point Japanese citizens changed their precautionary behaviour in this situation, in which the government has only requested, rather than mandated, their cooperation.

Materials and methods

Survey design and participants

This study uses micro data from a cross-sectional survey conducted via an online platform of an online research company, Macromill, Inc. Japan. From a pool of approximately 1.2 million registered individuals residing in Japan, we recruited a total of 11,342 males and females aged from 20 to 64 years. We limit our sample to those under 65 years of age in order to focus on the behavioural changes of the working-age population, who tend to be relatively active and have more opportunities to spread infections to others. In the recruitment process for this study, quota sampling was conducted so that the sample distributions among gender (male or female), age group (20s, 30s, 40s, 50s, or 60s), and employment status (regular employee, non-regular employee, self-employed, or not working) were representative of the Japanese population, based on statistics from the Labor Force Survey (Ministry of Internal Affairs and Communications). Our survey was conducted between 26 and 28 March 2020. We originally determined the target number of participants as 11,000 and accepted participants until the target number was reached. Due to the timing of closure, the final number of participants exceeded the target. Please note that we automatically eliminated duplicate answers from a single respondent and that there was a monetary incentive for participation.

Questionnaire and analysis

In addition to providing individual characteristics, the participants were asked to answer 11 items rating their prevention measures against novel coronavirus infections, such as social distancing and coughing etiquette, on a scale of 1 to 5. Thus, after summarizing demographic characteristics based on the total, male and female, and under-40 and over-40 categories, we aggregate and compare the proportion of participants who have been taking those prevention measures.

The participants were also asked what kind of events caused them to change their behaviours and rated the reliability and frequency of consulting of 10 information sources about the coronavirus on a scale of 1 to 5. Thus, we calculate and compare the frequency and reliability by information source.

Next, to detect factors associated with behavioural change, the participants were also asked about their drinking and smoking habits. Personality traits were measured by the Five Factor Personality Questionnaire: Ten-Item Personality Inventory (TIPI) [14]. The five personality traits assessed by TIPI are extraversion, agreeableness, conscientiousness, emotional stability, and openness to experiences.

We estimate a logit model, where the dependent variable is a dummy indicating 1 if the participant chose “not at all” or “not true” to the question “Do you avoid the three overlapping Cs?” and where independent variables are individual characteristics.

Data analysis

We analyzed the data using STATA/MP version 16.0 for Mac (StataCorp, College Station, TX, United States).

Ethical issues

Our survey falls outside the scope of the Japanese government’s Ethical Guidelines for Medical and Health Research Involving Human Subjects, and there are no national guidelines in Japan for social and behavioural research. Therefore, our study was carried out in accordance with the Ethical Principles for Sociological Research of the Japan Sociological Society, which do not require ethical reviews.

All survey participants gave their consent to participate in the anonymous online survey by Macromill, Inc. The authors did not obtain any personal information about the participants. After being informed about the purposes of the study and their right to quit the survey, participants agreed to participate. They were provided with the option “I don’t want to respond” for all questions. Completion of the entire questionnaire was considered to indicate participant consent.


Demographic characteristics

The characteristics of the sample, both as a whole and separated by gender (male or female) or age (under or over 40 years old), are summarized in Table 1. The total sample size is 11,342, with almost equal gender distribution. Gender and age distribution are proportional to that of the Japanese population. University or college graduates constituted about 50–60 percent of respondents. About half of the total sample is composed of regular employees (usually indefinite and full-time employees). About a quarter of respondents had a household income of 4–5 million yen.

To what extent have prevention measures been taken?

In the survey, the participants were asked to answer to the question “Have you taken any measures to prevent novel coronavirus infections or outbreaks?” Table 2 shows a variety of prevention measures taken, aggregating a proportion of the participants who answered “very true” and “true” for each prevention measure.

Table 2. “Have you taken any measures to prevent novel coronavirus infections or outbreaks?”.

Looking at the first four prevention measures, which have been continuously requested by the Japanese government and the Expert Meeting on Control of Novel Coronavirus Infection, it was found that 80 percent have attempted to avoid the “overlapping three Cs.” Of the total, 57 percent have attempted avoid conversations or shouting in close proximity, which was a relatively low figure among the three Cs. Looking next at the fifth prevention measure, more than 85 percent of all participants reported practising social distancing by avoiding mass gatherings. Regarding gender and age differences, more females than males and more older than younger participants are supportive of social distancing, as shown by the differences in the confidence intervals.

Regarding hygiene practices, frequent handwashing is conducted by about 86 percent of all, about 91 percent of female, and about 88 percent of over-40 participants. Coughing etiquette was implemented by 77 percent of the participants. Many also answered that they have avoided going out when ill with a cold.

As for the measures to strengthen individual immunity, around 70 percent of the participants reported getting sufficient rest and sleep or eating a nutritious diet. Again, focusing on gender and age differences, prevention measures are conducted more often by females and older people.

However, regardless of gender and age, about 40 percent of participants have prepared consultation and transportation methods to use in the event they become ill.

What has caused the behavioral changes?

To explore the triggers of the behavioural changes and preparedness observed above, the participants were asked “What was the most important event influencing these actions?” The responses are summarized in Fig 1. The figure shows that about 23 percent of the participants cited the infection aboard the Diamond Princess cruise ship[15] that occurred around early February 2020, when there were still few domestic cases. The Diamond Princess is a British-registered cruise ship on which an 80-year-old passenger from Hong Kong tested positive for COVID-19 on 1 February 2020. Because the ship was in Japanese waters, it was quarantined in February 2020 for nearly a month with about 3,700 passengers and crew on board. Other participants noted events from the end of February, including the alert from the Expert Meeting (5.6 percent), the statement of emergency by the governor of Hokkaido (northern island of Japan) (7.4 percent), and the request by the Prime Minister to not attend mass gatherings (7.8 percent). The next large trigger was the request by the Prime Minister for nationwide school closures in Japan on 28 February 2020 (about 14 percent). Finally, worldwide outbreak around early March (22 percent) also attracted participants’ attention.

Fig 1. “What was the most important event influencing these actions?”.

To explore what kinds of information affected their behavioural change and preparedness, the survey asked participants to report the frequency at which they consult certain sources about the novel coronavirus infection and to rate the reliability of the information source as they perceive it. The results are summarized in Table 3.

Table 3. “From where do you get and trust information about novel coronavirus infection?”.

Table 3 shows that almost 90 percent receive information from TV news programs and Internet news sites and that about 50 percent trust such information. Mainstream scientists have expressed annoyance at the fear-mongering on TV talk and variety shows, and these formats are slightly favoured, but considered less credible, among the public. Meanwhile, information from the central and local government (received by 60 percent), including the Prime Minister and the Expert Meeting, is relatively trusted by the participants (50 percent). Among official sources, the local government is the most trusted. Newspapers (national and local) are read by only about 42 percent of the participants, and about 48 percent answered that they trust information from newspapers.

Looking at the differences in gender and age, females tend to seek more information and trust it more than males, except for the information from newspapers. Participants over 40 years old tend to access and trust the information from TV, newspapers, and officials more than those under 40 years old do, while young people often seek and trust news from the Internet and SNS apps.

Who does not adhere to social distancing?

As we confirmed in Table 2, more than 80 percent of the participants have been implementing social distancing measures, and most Japanese citizens seem to be exhibiting some behavioural change to prevent coronavirus infections. However, this also means that about 20 percent may not be conducting sufficient prevention measures.

To detect what kind of individuals are included in the group not conducting prevention measures, we conducted a multivariate analysis. Table 4 shows the estimation results of the multivariate logit model. All the variables in the first column in Table 4 were included as independent variables. Like the other tables, Table 4 shows the results based on the total, male and female, and under-40 and over-40 categories. The number shown in the table is an odds ratio, so the estimates that are significantly higher than 1 indicate a higher tendency to not conduct proper social distancing.

Table 4. Estimation results of multivariate logit model for not conducting social distancing.

Looking at the estimation results in Table 4, males, people in their 20s, and unmarried people exhibit significantly higher odds ratios, indicating that these groups tend not to conduct preventive social distancing. Although work status is not generally associated with this prevention measure, females, regular employees, and non-regular employees tended to exhibit higher odds ratios than self-employed or unemployed people.

Regarding household annual income, the lowest group (less than 2,000K JPY) has significantly higher odds ratio for the total, female, and under-40 categories.

Higher odds ratios for not conducting social distancing are associated with drinking for males and smoking for females. Furthermore, those with higher extraversion scores also tend to exhibit significantly higher odds ratio in many cases, while conscientiousness and agreeableness are associated with lower odds ratio in most cases.

Should the government change its policy on mass gatherings?

Before this survey was conducted, the request by the Japanese government for self-restraint in avoiding mass gatherings had become an issue. For example, on 22 March 2020, the K-1 Grand Prix, a martial arts event, was held despite the Minister’s and local governor’s pleas for restraint, and 6,500 participants were packed into the Saitama Super Arena. On 23 March, more than 50,000 gathered in Sendai to see the Olympic flame, which had recently arrived from Greece.[16] We asked the participants whether they supported this policy approach. As shown in Table 5, about 29 percent of participants support the idea that the government should now allow mass gatherings. Males tend to support allowing mass gatherings more than females. On the other hand, 65 percent supported government limitations on movement in addition to self-restraint in avoiding mass gatherings in order to shorten the period of the pandemic. There are no significant differences among gender and age categories for this question.


Under circumstances in which there is no enforced ban on mass gathering or travelling beyond the home region, our findings indicate that a large portion of Japanese citizens seem to be implementing proper prevention measures on their own before the end of March 2020.

We found that more than three-quarters of the survey participants have taken some preventive actions, including social distancing, handwashing, coughing etiquette, and strengthening immunity. Because the previous empirical studies did not include developed countries like Japan, [17] there is little scientific evidence that Japanese people prefer cleanliness and tend to wash their hands relatively more frequently than other countries. In Japanese communities, water facilities for handwashing with soap and hand sanitizers are normally placed various public places, such as train stations and supermarkets. Moreover, handwashing became a regular practice at home and school through post-war education.[18] In general, Japanese people have developed the discipline of washing their hands before eating meals and after using the toilet. It is also well known that Japanese people greet others with a bow instead of a handshake, kiss, or hug. This cultural behavior implies that the frequency of body contact among Japanese people may be lower than those in cultures with more tactile forms of greeting. During hay fever season, Japanese citizens regularly wear surgical-style masks for prevent symptoms; wearing a mask may be a less popular preventive measure than some of the others in this study due to shortages of these products. These already-habitual practices may be aiding behavioural changes among Japanese citizens during these unusual times.

We also found that in the survey, more than half of the participants had not prepared access to consultation centres or transportation methods in the event they become ill, implying that they had not planned for the possibility of contracting COVID-19. We must advise the public to prepare for such an event, to talk to family and close friends about unexpected advanced care planning, and to imagine not having access to a ventilator or extracorporeal membrane oxygenation at the severe stage.

It was also found that one of the main motivations for behavioural change was the infection aboard the Diamond Princess cruise ship in early February 2020. At that time, only a few cases of domestic infection had been reported in Japan, but news of the quarantine and positive test results among the passengers was broadcasted daily. This may have contributed to Japanese citizens changing their mindset and behaviour toward precautionary measures earlier than in Europe and the US. The sudden request by the Prime Minister for nationwide school closures in the end of February might also have been an effective measure for changing the mindsets of Japanese citizens toward prevention, even though this move was scientifically questioned and confusing to the public, especially to single parents and double-income households.

Our survey shows that information from the Expert Meeting and central/local governments, including the Prime Minister, are relatively trusted by survey participants. The Expert Meeting and central/local government have held frequent press conferences to clarify the tentative scientific risks and encourage citizens to conduct prevention measures. Such crisis communication attempts may have caused behavioural changes in Japanese citizens. The most trusted resource in this study was information from the local government, which was a hopeful result, as the countermeasures against the virus are decided and conducted at the local level.

In the past, when Japan experienced natural disasters such as earthquakes, typhoons, and tsunamis, the local governments contributed to providing timely and organized information to disadvantaged residents through the government alert system. Based on those experiences, it may be important that for local governments to provide information or predictions about COVID-19 through these systems.

Regarding the information from newspapers, it is problematic that although about half of the people say they trust newspapers, not everyone accesses them. People may be inclined instead to use electronic-based media, which is easier to access.

Despite the overall trend toward behavioural change, however, the results also show that about 20 percent of the participants are reluctant to implement proper prevention measures. The statistical analysis indicates that those people are typically male, younger (under 30 years old), unmarried, and in lower-income households and have a drinking or smoking habit and a higher extraversion score. To prevent the spread of infection in Japan, it is imperative to address these individuals and encourage their behavioral change in various ways that will reach and move them. It is notable that approximately 65 percent of the participants support stricter countermeasures, such as limitation of movement. As we mentioned in the introduction, as of yet, the government has not issued mandatory stay-at-home orders or offered financial aid to those affected by such measures. The current requests from central/local governments are not legally binding, and individuals and businesses must arrange financial compensation independent of the government. We should observe how effective these measures are in Japan over the long term to determine whether the current law should be revised to allow for more forceful enforcement in preparation for the next pandemic.

There are several limitations to this study. First, the data were self-reported, and participants’ actual behaviours have not been observed. Second, our sample includes people from 20 to 64 years of age, but not those 65 and older, so the external validity for older people’s behaviour is rather limited.

Third, the sample was not collected based on random sampling from the whole population of Japan but through quota sampling from individuals who were recruited by or who self-enrolled in the Internet panel of the online research company Macromill Inc. Participation involved monetary incentives. Quota sampling ensured a similar distribution to the Japanese population among demographic groups (gender, age, and work status), but the sample within each group does not necessarily reflect the population. For example, our sample may induce a healthy respondents bias or similar selection bias since any persons, including those who often use the Internet, those incentivized by monetary gain, and those who have a vested interest in the prevention measures taken against COVID-19, were able to participate in our survey. In fact, as has been the case with previous studies [19], our sample was found to have a higher socioeconomic status than the general population in terms of income and education.

Fourth, in our survey, the income variables are not available for approximately 25 percent of the participants. Thus, the number of observations used in the regression shown in the table are limited, which may bring about selection bias. However, please note that even though income variables are not included in the regression, the results are robust in terms of the sign, significance, and magnitude of the estimates.

Fifth, we obtained this dataset at the end of March 2020, when the infection is not explosively widespread in Japan. This study should be repeated to find more effective solutions at various periods during and after the COVID-19 pandemic.


We would like to thank the participants in our online survey for their valuable data. This work was supported by university grants allocated to the Department of Public Policy, Human Genome Centre, Institute of Medical Sciences, University of Tokyo. We also thank the members of the COVID-PAGE (Public Advisory Group of Experts) for their insightful discussions.


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