Fig 1.
Service design framework for developing a collaborative multidisciplinary team care service model.
Fig 2.
The customer journey maps of a patient, a physician, and a nurse.
Fig 3.
Service concepts based on mind mapping analysis.
(Abbr.: DrugTEAM, drug therapy evaluation and management).
Table 1.
Service types and tasks in our collaborative multidisciplinary DrugTEAM service model.
Fig 4.
A collaborative multidisciplinary DrugTEAM service models for inpatients and outpatients.
(Abbr.: EMR, electronic medical record; MD, medical doctor; RN, registered nurse).