Despite growing recognition of neglectful, abusive, and disrespectful treatment of women during childbirth in health facilities, there is no consensus at a global level on how these occurrences are defined and measured. This mixed-methods systematic review aims to synthesize qualitative and quantitative evidence on the mistreatment of women during childbirth in health facilities to inform the development of an evidence-based typology of the phenomenon.
Methods and Findings
We searched PubMed, CINAHL, and Embase databases and grey literature using a predetermined search strategy to identify qualitative, quantitative, and mixed-methods studies on the mistreatment of women during childbirth across all geographical and income-level settings. We used a thematic synthesis approach to synthesize the qualitative evidence and assessed the confidence in the qualitative review findings using the CERQual approach. In total, 65 studies were included from 34 countries. Qualitative findings were organized under seven domains: (1) physical abuse, (2) sexual abuse, (3) verbal abuse, (4) stigma and discrimination, (5) failure to meet professional standards of care, (6) poor rapport between women and providers, and (7) health system conditions and constraints. Due to high heterogeneity of the quantitative data, we were unable to conduct a meta-analysis; instead, we present descriptions of study characteristics, outcome measures, and results. Additional themes identified in the quantitative studies are integrated into the typology.
This systematic review presents a comprehensive, evidence-based typology of the mistreatment of women during childbirth in health facilities, and demonstrates that mistreatment can occur at the level of interaction between the woman and provider, as well as through systemic failures at the health facility and health system levels. We propose this typology be adopted to describe the phenomenon and be used to develop measurement tools and inform future research, programs, and interventions.
In 2000, as Millennium Development Goal (MDG) 5, world leaders set a target of reducing the global maternal mortality ratio—the number of deaths among women caused by pregnancy- or childbirth-related complications (maternal deaths) per 100,000 live births—to a quarter of its 1990 level by 2015. MDG 5, along with seven other MDGs, was designed to alleviate extreme poverty by 2015. Although progress towards MDG 5 (and towards the other MDGs) has been good, in 2013, the global maternal mortality ratio was still 210, well above the target of 95. In that year alone, nearly 300,000 women, 99% them living in low- and middle-income countries, died from pregnancy- or childbirth-related complications. Most of these maternal deaths were caused by hemorrhage (severe bleeding) after childbirth, post-delivery infections, obstructed (difficult) labor, or blood pressure disorders during pregnancy. These conditions are largely preventable if women have access to good-quality reproductive health services and if trained birth attendants are present during childbirth.
Why Was This Study Done?
The rates of skilled birth attendance and of facility-based childbirth have risen in resource-limited countries over the past two decades, but almost a third of women in these countries still deliver without a skilled birth attendant. Among the numerous obstacles likely to prevent further increases in the proportion of women delivering in a health facility is women’s fear of mistreatment during delivery. Women need to be sure that they will receive dignified and respectful care during childbirth. Unfortunately, recent studies have indicated that women are often exposed to neglectful, abusive, and disrespectful care (care that local consensus regards as humiliating or undignified) during childbirth in health facilities. There is currently no consensus about how to define and measure the mistreatment of women during childbirth, so here, the researchers develop an evidence-based typology of the mistreatment of women during childbirth in health facilities worldwide by combining information identified in a mixed-methods systematic review. A typology is a systematic classification of objects or behaviors that have characteristics in common. A mixed-methods systematic review identifies all the qualitative and quantitative research on a given topic using predefined criteria. Qualitative research investigates how people feel about a medical intervention; quantitative research provides numerical data about interventions.
What Did the Researchers Do and Find?
The researchers identified 65 (mainly qualitative) studies undertaken in 34 countries that investigated the mistreatment of women during childbirth across all geographical and income-level settings. They analyzed the evidence presented in these studies using thematic analysis, an approach that identifies and organizes patterns (themes) within qualitative data. Based on this analysis, the researchers developed a typology of the mistreatment of women during childbirth consisting of seven domains (categories). These domains were physical abuse (for example, slapping or pinching during delivery); sexual abuse; verbal abuse such as harsh or rude language; stigma and discrimination based on age, ethnicity, socioeconomic status, or medical conditions; failure to meet professional standards of care (for example, neglect during delivery); poor rapport between women and providers, including ineffective communication, lack of supportive care, and loss of autonomy; and health system conditions and constraints such as the lack of the resources needed to provide women with privacy.
What Do These Findings Mean?
These findings illustrate how women’s experiences of childbirth worldwide are marred by mistreatment. Moreover, they indicate that, although the mistreatment of women during delivery in health facilities often occurs at the level of the interaction between women and healthcare providers, systemic failures at the levels of the health facility and the health system also contribute to its occurrence. Further studies are needed to provide quantitative evidence of the burden of mistreatment of women during delivery and to identify the characteristics of health facilities that facilitate or mitigate the mistreatment of women. For now, though, the researchers call for the adoption of their evidence-based typology as a way to describe the mistreatment of women during childbirth in health facilities. Their typology, they suggest, could also be used to develop measurement tools and to design interventions that ensure that health care providers promote positive birth experiences by providing respectful, dignified, and supportive care to women during childbirth. Hopefully, such interventions will lead to more women deciding to deliver their babies in health facilities, will promote positive birth experiences, and, ultimately, will lead to further reductions in maternal deaths.
This list of resources contains links that can be accessed when viewing the PDF on a device or via the online version of the article at http://dx.doi.org/10.1371/journal.pmed.1001847.
- This study is further discussed in a PLOS Medicine Perspective by Rachel Jewkes and Loveday Penn-Kekana
- The World Health Organization (WHO) has published a statement on promoting the rights of women and access to safe, timely, respectful care during childbirth
- The White Ribbon Alliance promotes the universal rights of childbearing women
- The United Nations Children’s Fund (UNICEF) provides information on maternal health and on the recent decline in maternal mortality
- The World Health Organization provides information on maternal health, including information about Millennium Development Goal 5 (in several languages) and information about the prevention and elimination of disrespect and abuse during childbirth
- Further information about the Millennium Development Goals and The Millennium Development Goals Report 2014, which details progress on reaching these goals, are available (in several languages)
- Immpact is a research initiative for the evaluation of safe motherhood intervention strategies
- Maternal Death: The Avoidable Crisis is a briefing paper that was published by the humanitarian medical aid organization Médecins Sans Frontières in 2012
- Veil of Tears contains personal stories from Afghanistan about maternal death
- More information is available on the CERQual approach for assessing confidence in the evidence from reviews of qualitative research
- The Cochrane Qualitative and Implementation Methods Group has published supplemental handbook guidance on qualitative evidence syntheses
- Wikipedia has pages on thematic analysis and on systematic review (note that Wikipedia is a free online encyclopedia that anyone can edit; available in several languages)
Citation: Bohren MA, Vogel JP, Hunter EC, Lutsiv O, Makh SK, Souza JP, et al. (2015) The Mistreatment of Women during Childbirth in Health Facilities Globally: A Mixed-Methods Systematic Review. PLoS Med 12(6): e1001847. doi:10.1371/journal.pmed.1001847
Academic Editor: Rachel Jewkes, Medical Research Council, SOUTH AFRICA
Received: November 18, 2014; Accepted: May 22, 2015; Published: June 30, 2015
Copyright: © 2015 Bohren et al. This is an open access article distributed under the terms of the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited
Data Availability: All relevant data are within the paper and its Supporting Information files.
Funding: The funders had no role in study design, data collection and analysis, decision to publish, or preparation of the manuscript. Funding for this project was received from The United States Agency for International Development (USAID) (USAID Amendment #20, WHO Consolidated Grant GHA-G-00-09-0003) and the UNDP/UNFPA/UNICEF/WHO/World Bank Special Programme of Research, Development, and Research Training in Human Reproduction (HRP), Department of Reproductive Health and Research, World Health Organization. This article represents the views of the named authors only.
Competing interests: The authors have declared that no competing interests exist.
An estimated 289,000 maternal deaths occurred in 2010, of which 99% occurred in low- and middle-income countries . While maternal mortality has declined globally by 45% since 1990, progress towards Millennium Development Goal 5, a 75% reduction in the maternal mortality ratio between 1990 and 2015, has been slow, and many low- and middle-income countries will not reach this target . Ensuring universal access to safe, acceptable, good quality sexual and reproductive health care, particularly contraceptive access and maternal health care, can dramatically reduce the global burden of maternal morbidity and mortality. A key component of the strategy to reduce maternal morbidity and mortality has been to increase rates of skilled birth attendance and facility-based childbirth. While global skilled birth attendance rates rose by 12% in developing regions over the past two decades, almost one-third of women in these regions still deliver without a skilled birth attendant . Increasing the proportion of women delivering in a health facility is challenging, as it requires comprehensive efforts to overcome sociocultural, economic, geographical, and infrastructural obstacles to reaching facility-based care . Furthermore, it requires efforts to improve both the coverage and quality of care provided to women at health facilities, including women’s rights to dignified and respectful care .
A recent qualitative evidence synthesis  and several recent studies [6–11] and reports [12,13] clearly indicate that many women globally experience poor treatment during childbirth, including abusive, neglectful, or disrespectful care. Every woman has the right to dignified, respectful sexual and reproductive health care, including during childbirth [14–16], as highlighted by the Universal Rights of Childbearing Women charter . Therefore, mistreatment during childbirth can represent a violation of women’s fundamental human rights [17–20] and can serve as a powerful disincentive for women to seek care in facilities for their subsequent deliveries [4,6,10,21]. In September 2014, a World Health Organization statement called for greater research, action, advocacy and dialogue on this important public health issue, in order to ensure safe, timely, respectful care during childbirth for all women . Likewise, respectful care is a key component of both the mother-baby friendly birthing facilities initiative  and the WHO vision for quality of care for childbearing women and newborns .
In a 2010 landscape analysis, Bowser and Hill described seven categories of disrespectful and abusive care during childbirth—physical abuse, non-consented clinical care, non-confidential care, non-dignified care, discrimination, abandonment, and detention in health facilities —which have been a building block of recent work on this topic [24–27]. Freedman and colleagues built on the Bowser and Hill categories to propose a definition of disrespectful and abusive care during childbirth (e.g., to articulate criteria for determining when an interaction or condition should be considered abusive or disrespectful) and a conceptual model illustrating how this definition can vary across individual, structural, and policy levels [28,29]. Freedman and Kruk defined disrespect and abuse during childbirth as “interactions or facility conditions that local consensus deems to be humiliating or undignified, and those interactions or conditions that are experienced as or intended to be humiliating or undignified” .
The Bowser and Hill classification has some limitations. The authors integrated findings from a literature review and key stakeholder interviews to develop the seven categories; however, it appears that systematic searching and synthesis methodologies were not employed. Furthermore, three recent measurement studies based on the Bowser and Hill categories have used different operational definitions and study designs [25–27]. These variations may have contributed to the substantial differences in estimates of prevalence, preventing meaningful meta-analysis. The lack of standardized, comprehensive, and agreed typology, identification criteria, and operational definitions of the mistreatment of women during facility-based childbirth thus complicates further research in this important area.
Developing an evidence-based typology is therefore a critical step, in order to inform the development and application of measurement tools and to permit the development and evaluation of interventions to reduce mistreatment and promote respectful maternity care. Such efforts are necessary to improve the quality of maternity care, increase demand for facility-based childbirth, and, more broadly, protect women’s fundamental human rights. This systematic review aims to contribute to the development of a global evidence-based typology of the mistreatment of women during childbirth in health facilities.
The published literature was systematically searched in PubMed (S2 Table), CINAHL (S3 Table), and Embase (S4 Table) using controlled vocabulary and free-text terms combining two main components: (a) maternal health, perinatal health, or childbirth and (b) mistreatment of women. Searches were conducted on 4 September 2013, and updated on 3 September 2014 and 11 February 2015, with no date or language restrictions. The WHO Global Health Library, Cochrane Library, Database of Abstracts of Reviews of Effects (DARE), Google Scholar, Centre for Reviews and Dissemination (CRD) Database, OpenGrey, and EThOS (British Library) were searched for grey literature and unpublished reports, and researchers in relevant fields were contacted for assistance in identifying studies. Reference lists of all included studies were hand-searched to identify additional studies.
Each title and abstract was screened for inclusion by two independent reviewers using a standardized form (M. A. B., E. C. H., O. L., S. K., J. P. V.). Each full text article was reviewed by two independent reviewers using standardized inclusion criteria: (a) presents primary data analysis; (b) uses a qualitative method of data collection and analysis (qualitative studies); (c) discusses poor treatment of women during childbirth; (d) discusses childbirth occurring in health facilities; and (e) is published in English, French, Spanish, or Portuguese language (M. A. B., E. C. H., O. L., S. K., F. S., A. L. A. D., J. P. V., J. P. S.). Discrepancies during title and abstract and full text screening were resolved by discussion with a third reviewer until consensus was reached.
The quality of the qualitative studies was assessed using an adaptation of the Critical Appraisal Skills Programme (CASP) quality-assessment tool (http://www.casp-uk.net), and assessment included the following domains: aims, methodology, design, recruitment, data collection, data analysis, reflexivity, ethical considerations, findings, and research contribution (M. A. B., E. C. H., O. L., C. A., J. P. V.). The quality of the quantitative studies was assessed using an adaptation of the STROBE (Strengthening the Reporting of Observational Studies in Epidemiology) statement (M. A. B., J. P. V.) , and assessment included the following domains: eligibility criteria, method of variable assessment, participant characteristics, reporting of summary measures/outcome events, and discussion of sources of bias and/or imprecision. The overall quality assessment of “high,” “medium,” or “low” was based on independent evaluation by two reviewers, with discussion until consensus was reached in the case of discrepancies. No studies were excluded as a result of the quality assessment; rather, the methodological rigor of each contributing study contributed to the confidence assessments of each review finding.
Data were extracted using a standardized form including the following domains: study setting, sample characteristics, objectives, design, data collection and analysis methods, and conclusions (M. A. B., E. C. H., O. L., S. K., F. S., A. L. A. D., J. P. S., J. P. V.). Themes, findings, and participant quotations were extracted from qualitative studies. Data source, outcome measures, and results were extracted from quantitative studies.
We planned to present prevalence estimates of the mistreatment of women. However, meta-analysis was not possible due to high heterogeneity in the quantitative studies, including inconsistent identification criteria and operational definitions. Therefore, descriptions of study characteristics, outcome measures, and key findings are presented (M. A. B., O. L., J. P. V.).
A thematic synthesis approach was used to analyze and synthesize the qualitative data . A spreadsheet was created of all qualitative data extracted from the studies’ findings sections, and thematic analysis methods were used to conduct initial open coding on each relevant text unit (M. A. B., E. C. H., J. P. V.) . Based on the initial coding, 14 broad themes were developed, and all text units were iteratively classified into one of the broad themes. Each theme was further analyzed to inductively develop the axial coding scheme and to disaggregate core themes [33,34]. Axial codes were then systematically applied by hand-sorting the text units into first-, second-, and third-order themes (M. A. B., E. C. H., J. P. V.). First-order themes represent text units grouped together based on common descriptive themes. Second-order themes represent first-order themes grouped together based on higher-level analytic themes. Third-order themes represent overarching high-level analytic themes comprising the first- and second-level themes .
Each qualitative review finding was assessed using the CERQual (Confidence in the Evidence from Reviews of Qualitative Research) approach. CERQual is a method to transparently assess and describe how much confidence to place in findings from systematic reviews of qualitative evidence [36,37]. Our “confidence” is an assessment of the extent to which a review finding is a reasonable representation of the phenomenon of interest, such that the phenomenon of interest is unlikely to be substantially different from the research finding [36,37]. The CERQual approach is under development and currently includes four elements: (1) methodological limitations of the individual studies, (2) relevance to the review question, (3) coherence, and (4) adequacy of data, which we operationalized in the following manner (M. A. B., J. P. V.) [4,36–42]. The methodological limitations of the individual studies contributing to each review finding were assessed using the modified CASP tool. The relevance to the review question of the individual studies contributing to a review finding was assessed based on the extent to which the review finding was applicable to the context (perspective, population, phenomenon of interest, setting) specified in the review question. The coherence of each review finding was assessed by exploring to what extent clear patterns could be identified across the data contributed by each study, or whether plausible explanations were provided if variation across studies existed . The adequacy of the data that supported a review finding was assessed in terms of the thickness of data, the number of studies, the stratification of countries/regions, and the stratification of country income level of studies. We assessed each of these four components as having minor, moderate, or substantial concerns regarding the specific component. Based on an overall assessment of methodological quality, relevance, adequacy, and coherence, the confidence in the evidence for each review finding was assessed as high, moderate, or low.
The initial PubMed, CINAHL, and Embase searches yielded 5,733 articles, and the updated searches yielded an additional 1,524 articles, for a total of 7,257 articles. Full texts were retrieved for 250 potentially eligible studies. After exclusions, 65 studies were included (Fig 1). The analysis synthesizes findings from primary research conducted across 34 countries: 11 countries in sub-Saharan Africa, five in Asia, two in Oceania, four in Europe, five in the Middle East and North Africa, two in North America, and five in Latin America. Study summaries are presented in S6 Table.
Table 1 presents the typology of the mistreatment of women during childbirth developed from the synthesis of the qualitative and quantitative evidence. First, the qualitative evidence was synthesized into first-order descriptive themes and second- and third-order analytic themes (discussed in detail in the qualitative synthesis below). Then, these themes were compared to the quantitative findings. Most of the quantitative findings fit into the themes constructed from the qualitative synthesis. However, two themes emerged from only the quantitative synthesis, which were then integrated into the typology: sexual abuse and the performance of unconsented surgical operations. These two themes are therefore presented in Tables 1 and 2 but are not discussed in the qualitative synthesis section below.
In total, 12 studies had relevant quantitative data [25–27,44–52]. However, only three of these studies explored mistreatment of women during childbirth in health facilities as a primary objective [25–27]. Table 2 presents selected quantitative measures of how women are mistreated during childbirth from these three studies. All three studies operationalized the domains of disrespect and abuse during childbirth from the Bowser and Hill landscape analysis ; however, the operationalization of these domains varied substantially by study. We present detailed findings below from these three studies that directly measured the mistreatment of women.
The study by Kruk et al.  explored mistreatment among women in rural Tanzania and is based on women’s self-reported experiences during a facility exit survey and during a follow-up survey with a sub-sample of the same women 5 to 10 wk postpartum. The proportion of women who reported experiencing any mistreatment during childbirth was 19.5% in the facility exit survey and 28.2% in the follow-up survey . Common specific experiences included “non-dignified care” (facility exit survey: 12.9%, follow-up survey: 18.9%), “shouting or scolding” (facility exit survey: 8.7%, follow-up survey: 13.8%), “neglect” (facility exit survey: 8.5%, follow-up survey: 15.5%), and “physical abuse” (facility exit survey: 2.9%, follow-up survey: 5.1%) .
The study by Sando et al.  explored whether women living with HIV were more vulnerable to mistreatment during childbirth in Dar es Salaam, Tanzania, and is based on interviews with women at 3 to 6 h postpartum and direct observations of labor. The proportion of women who reported experiencing any form of mistreatment was 12.2% in HIV-positive women and 15.0% in HIV-negative women: women living with HIV were no more or less likely to report mistreatment (p < 0.37) . The direct observations of labor recorded the following types of mistreatment: “partitions did not provide privacy” to women during childbirth (HIV-positive women: 94.4%, HIV-negative women: 91.3%) and “women were not asked for consent during vaginal examination” (HIV-positive women: 100.0%, HIV-negative women: 79.8%); “women’s legs tied” during delivery was rarely noted (HIV-positive women: 0.0%, HIV-negative women: 3.3%) .
The study by Okafor et al.  explored mistreatment in a teaching hospital in southeastern Nigeria, and is based on interviews conducted with a convenience sample of women accessing newborn services at an immunization clinic. Almost all of the women reported at least one kind of mistreatment during childbirth (98.0%) . Women commonly reported physical abuse during childbirth (35.7%), including being “restrained or tied down during labor” (17.3%) and being “beaten, slapped, or pinched” (7.2%); being “sexually abused by the health worker” was reported by 2.0% of the women.
The other nine studies with relevant quantitative data were indirectly relevant to this review, were limited in scope, and varied in their operational definition of the mistreatment of women [44–52]. However, these studies reported on indicators that can be classified under the domains of mistreatment of women during childbirth, as defined by the qualitative evidence synthesis. For example, a pilot randomized controlled trial in South Africa reported that 84.5% of women were not allowed companions during childbirth and 4.3% of women were slapped or struck . A cross-sectional study from Brazil showed that companions were often not allowed in the labor ward (41.8%) or delivery ward (98.6%) and that 9.0% of women were shouted at or slapped during delivery . S1 Table presents the quantitative measures of mistreatment of women during childbirth from all 12 studies with quantitative data.
The majority of the studies included in this review used qualitative methods only, or a mixed-methods approach where only the qualitative data were relevant [6–11,13,21,27,53–97]. Most studies detailed the experiences of women, but some studies also explored the experiences of health care providers, medical administrators, or policy-makers. Table 3 presents the summary of qualitative findings and confidence assessments. Many themes were homogenous across geographical regions and country income levels; regional and income-level sub-analyses are presented where appropriate. Below we highlight key findings across themes constructed from the qualitative evidence synthesis.
Physical abuse during childbirth [9,10,13,21,61,67,68,73,75,77,80,84,86,87,91,97] was perpetrated by nurses [10,13,67,80,84,86], midwives [61,73,75,77,87,91], and doctors [84,91]. Women sometimes reported specific acts of violence, but often referred to these experiences more generally, describing beatings, aggression, physical abuse, a “rough touch,” and the use of extreme force [9,10,13,21,61,73,80,84,87]. Hitting and slapping, with an open hand or an instrument, were the most commonly reported specific acts of physical violence [10,13,67,75,77,87,91]. Women also reported being pinched, particularly on the thighs [13,86] and kicked . Some women were physically restrained during labor with bed restraints  and mouth gags .
Verbal abuse of women by health providers during childbirth was commonly reported across all regions and country income levels [6,7,9,10,13,48,51–55,58,59,61,63,64,67,68,70,73,75,77,80,81,83,85,87,88,90,91,93]. Verbal abuse included the use of harsh or rude language [6,7,9,10,13,48,51–55,58,59,63,64,67,73,75,77,80,81,83,85,87,88,90,93], judgmental or accusatory comments [9,13,54,55,58,59,63,68,73,77,80,87], and threats of poor outcomes or withholding treatment [59,63,75,77,91]. Where the cadre of health worker perpetrating the verbal abuse was specified, nurses and midwives (with whom women have the most contact) were most commonly mentioned [6,7,9,10,13,48,51–53,58,59,63,67,68,70,73,75,77,80,81,83,87,90,93], followed by doctors [58,59,81] and administrative staff [52,67,77]. Women who were from a lower socioeconomic status, were migrants, or were from an ethnic minority were sometimes called derogatory slurs during delivery [13,52,53,58,77,80]. Women felt shamed by health workers who made inappropriate comments to them regarding their sexual activity [10,13,54,55,58,59,73,77,80,87,91], particularly adolescent or unmarried women [55,77,80]. Health workers also ridiculed and admonished women for certain behaviors such as their inability to breastfeed, their failure to attend antenatal care, and the absence of their partner during childbirth [13,58,63,68,77]. In Canada, refugee women who had experienced female genital cutting reported judgmental remarks from their health providers regarding the appearance of their genitalia . Some women were threatened with poor quality of care, withholding of treatment, or poor outcomes for their babies as a result of their behavior during childbirth [13,58,59,63,68,77], including threats of beatings if the woman was noncompliant , threats of withholding services , and blame for their baby’s or their own poor health outcomes [75,77].
Women’s childbirth experiences were negatively impacted by these abusive encounters with health workers. Box 1 provides a list of the many words women used to describe the types of verbal abuse perpetrated by health workers. Some women believed that their treatment by health workers was contingent on their ability or inability to remain silent throughout labor and delivery [53,80], or that they were poorly treated because of their disobedience in the antenatal or delivery ward, such in as pushing before instructed to do so [7,9,10,53,63,77,80,81].
Box 1. Words Women Used to Describe Types of Verbal Abuse from Health Workers
- “rude” [6,13,52,53,58,63,67,75,77,80,85,97]
- “harsh language” [10,77,80]
- “sarcasm” 
- “swear” 
- “snap at” 
- “mock” [13,51,73]
- “threaten” [13,55,63,77]
- “scold” [9,59,67,77,80,81]
- “scream”/“shout”/“yell” [7,9,10,13,48,51,52,59,63,64,75,77,80,81,85,91]
- “degrade”/“belittle”/“dehumanize” [48,59,81]
- “intimidate” [63,70]
- “raise voice” 
- “ridicule” [77,80]
- “name-calling” [13,52,53,58,80]
- “humiliate” [6,58,73,77,80,85]
- “insult” [10,13,51,67]
Stigma and Discrimination
Stigma and discrimination during facility-based childbirth occurred across four main categories: (1) ethnicity/race/religion, (2) age, (3) socioeconomic status, and (4) medical conditions. Women commonly reported feeling discriminated against due to their ethnic or racial background [8,13,49,52,53,58,62,63,67,72,78,80,95]. Differential treatment by health workers influenced the quality of care they received and alienated them from their providers [13,58,63,78]. Women felt that some biomedical models of maternity care disrespected cultural preferences and propagated racial stereotyping [8,63,65,67,78].
Both unmarried adolescents [55,63,67,77,80] and older women of high parity [9,67,88] reported discrimination. Adolescents were criticized and ridiculed for engaging in sexual activity before marriage [55,77,80], and some felt that their confidentiality was breached due to their age .
Women of lower socioeconomic status believed that they received poorer treatment because they were unable to pay for services or to pay bribes [8–10,58,62,67,75,76,79,90,91,93]. They felt health workers humiliated them for their poverty, for their inability to read or write, for residing in rural or slum areas, or for being “dirty” or unkempt [8–10,76,79]. Fear of such discrimination was considered a powerful disincentive to deliver in health facilities in Ghana, Sierra Leone, and Tanzania [10,79,90]. Health workers confirmed that women of lower socioeconomic status were more likely to receive poorer treatment .
Women with HIV believed that their positive HIV status contributed to the provision of substandard care, including delays in essential interventions, avoidance of patient contact, and fewer vaginal examinations [11,13,27]. However, some health workers in Kenya stated that there was no discrimination against or segregation of HIV-positive women in the labor ward, although they reported being “anxious” if they suspected a woman was HIV-positive and might have handled such women with “extra care” [11,27].
Failure to Meet Professional Standards of Care
Health workers often failed to meet professional standards of care intended to address the basic needs of women during childbirth, particularly regarding (1) lack of informed consent and confidentiality, (2) improper conduct of physical examinations and medical procedures, and (3) neglect and abandonment of women.
Lack of informed consent and confidentiality.
Women complained that they did not provide consent for medical procedures such as cesarean section [13,92]. When women were asked to provide consent prior to a procedure, they were not always adequately informed of the risks and benefits and felt that the health worker only went through the motions of obtaining consent . Some women in South Africa avoided or feared facility-based delivery due to anxiety about HIV tests given without consent .
Women complained that health workers did not maintain doctor–patient confidentiality and disclosed private information to male partners or other patients [11,13,27,55,59]. For some HIV-positive women, the lack of trust in the confidentiality of treatment at health facilities was so great  that they chose to deliver at home, where their HIV status would not be disclosed to other community members or health workers .
Physical examinations and procedures.
Many women reported frequent and painful vaginal examinations during labor [58,74,80,83,86,89,95], which they viewed as excessive [58,74,83,86] and dehumanizing [58,74,83,89]. Vaginal examinations were sometimes conducted in a non-private setting , and women may not have consented to examinations [74,89].
Neglect and abandonment.
Women frequently referred to long delays in receiving care and inattentive health workers who neglected women during labor and delivery [6,8–10,13,21,48,51,59,62–64,66–68,70,71,75–78,80,81,84,86–88,92–95,97]. Women reported feeling alone, ignored, and abandoned during their stay at the facility, and felt that their request for help or attention from health workers was an imposition [6,8–10,48,63,64,66,71,75–78,80,81,84,86–88,92,93,97]. Interactions with health workers were “rushed,” and women felt like a “burden” or a “nuisance” or that they were “bothering” the health workers or “putting them out” [77,78,92]. As such, women did not feel that consideration for their well-being was a central component of their care. Many women reported long wait times before seeing a health worker or receiving an intervention [10,13,77,81,86,87,92,94]. Long wait times were exacerbated when women did not book prior to delivery, because their antenatal care information was not in the system, and some health workers “punished” women with longer wait times if they did not book ahead . Other women waited for many hours or days before receiving referrals to higher-level health facilities [13,86]. In some cases, women who were in labor were refused care at a facility without an exam [13,51,77,81]. Turning women away from health facilities during labor is particularly troublesome for those who live far away from the facility or cannot afford transportation costs [13,51].
Some women reported that neglect directly increased the physical risks women faced during delivery [13,21,48,67,77,81,86,87]. In some extreme cases of neglect, women delivered at facilities without the presence of skilled birth attendants, who were preoccupied with other tasks [6,9,13,21,48,59,67,77,81,84,86,87,93]. In Tanzania, several women reported that they sent escorts to find traditional birth attendants to assist in the delivery in a facility because of neglect by the facility-based providers .
Poor Rapport between Women and Providers
Women commonly described communication issues with health workers that left women feeling “in the dark” about their care [8,11,13,21,48,50,52,53,57,58,60,62,64,66,67,70,73,75,78,84,86,88,92,94,97]. Women often made general statements about poor staff attitudes, without detailing specific interactions [10,13,48,53,63,64,66,75,77,78,86,87,91,93]. Some referred to providers as disrespectful , unwelcoming , misbehaving , having negative attitudes [10,13,48,64,78,87], unsupportive [87,93], judgmental , unfriendly [10,75,91,93], unhelpful , rude , impolite , sarcastic , discouraging , unprofessional , or unkind .
Women were often dissatisfied with explanations from health workers regarding their care and believed health workers were more interested in their compliance than in answering questions or clarifying proposed procedures [6,13,21,48,53,61,62,64,73,86,88,92–94]. Health workers actively dismissed women’s concerns and anxieties regarding potential complications or impending delivery [6,21,48,60,62,73,78,88,92,94]. When faced with labor complications, women believed that adequate explanations from health workers were imperative to fully comprehend the situation, but these explanations were often rushed, if provided at all [6,13,57,61,64,67,73,86,88,92–94].
In some cases, the risks of procedures were not properly communicated to women, which in some cases increased women’s fear of the procedure, such as cesarean section [13,61,64,73,92–94]. Women who refused cesarean section felt that the rationale for the surgery was not adequately described [64,73,94] and that where communication between providers and women did take place, it was inadequate . Women also reported that they were not “heard” or respected by their providers [21,48,53,57,60,64,66,92,94].
Women often reported language barriers and interpretation challenges when attempting to communicate with health workers [8,13,52,58,62,78], and this was particularly an issue for migrant and refugee women in high-income settings [52,58,62,78]. In some cases, women were given medication or procedures without knowing their purpose [13,52]. Sometimes, if interpreters were unavailable, family members or other patients were used as interpreters, which made the women uncomfortable . Some women tried to bring companions as interpreters, but their companions were unable to gain access to the antenatal and labor wards [13,62].
Lack of supportive care.
Women commonly reported a lack of supportive care, including a perception that the care provided by health workers was mechanical or lacked comfort or courtesy [6,7,21,48–50,52,57,58,60,63,65,66,71–73,75,78,81,82,90,92,93,95]. Women often felt that they did not receive the time and attention from health workers to feel supported and adequately cared for [7,21,48,49,52,57,58,60,63,65,71,73,78,81,92,93], which made women feel anxious and alone [21,52,57,58,60,63,92]. Many women believed that delivering in a health facility would ensure positive health outcomes for themselves and their babies. Despite receiving technically sound care, their experiences were marred by a lack of emotional support, and their care experiences were therefore incongruous with their expectations.
While women often desired the presence of a birth companion, such as a family member, husband, or friend [6,9,21,48–50,54,66,72,75,78,90], many were prohibited from having their companion of choice with them during delivery [21,48–50,54,66,72,75]. Although not always clearly explained, hospital policy often banned birth companions, as the administration deemed them an unnecessary hindrance [48–50,54,75]. The lack of companionship left women feeling disempowered, frightened, or alone during their delivery.
Loss of autonomy.
Women commonly reported feeling a loss of autonomy, including objectification and disrespect of safe traditional practices and birthing positions, which rendered them passive participants [6,7,10,13,21,48,50,53,57,60,63,65–68,70,72,73,79,82,84,89,97]. Women overwhelmingly felt “removed” from decisions about their childbirth, and that health workers were coercive and rushed through their deliveries in an attempt to reduce them to dependent, disempowered, and passive patients [6,48,50,57,60,63,66,67,82,97]. Women reported feeling stripped of their dignity during childbirth due to the health workers’ objectification of their bodies [13,21,48,57,84]. They resented being forced to be on all fours or to expose their bodies to numerous health workers [21,57,84]. Women felt that they were “processed technically” and did not receive humanized or compassionate care [21,48,57]. After delivery, some women were left alone in their own blood, urine, and feces with no support from the health workers to clean up . Women were sometimes denied food and water during labor  or were confined to recumbent positions (lying down) rather than upright positions (walking, standing) .
Some women preferred to deliver in a squatting or kneeling position, rather than the supine position, and resented feeling forced to deliver in undesirable or humiliating positions that rendered them passive [6,9,21,53,70,72,82,89]. Some health workers explained that they had not been trained to deliver women in positions other than lying down and felt uncomfortable letting a woman choose her own birth position [53,72,82].
Maintaining safe traditional practices, such as retaining the placenta for burial, were important to women, and the denial of these practices may be an important barrier to seeking facility-based delivery or experiencing quality supportive care [10,78].
Select studies from Benin, Tanzania, and Sierra Leone suggest that either the mother or baby may be detained in the health facility, unable to leave until they pay the hospital bills [9,73,90]. However, this phenomenon was not richly described in the primary studies.
Health System Conditions and Constraints
While women and providers most often discussed individual-level experiences and factors contributing to the mistreatment of women during childbirth in health facilities, they also discussed greater health system factors that contributed to an abusive environment and culture within a facility [10,11,13,21,49,51,53,58,59,67,74,75,77,78,84,87,90,91]. Most women and providers who discussed health system factors believed that health workers were doing the best that they could in constrained environments, particularly in low- and middle-income countries.
Lack of resources.
Both women and health workers illustrated how staffing constraints affected the provision of care [13,51,54,61,70,78,84,87,90,91,93]. Staffing shortages were of particular concern and led to longer wait times and neglectful and poor-quality care [13,51,61,70,78,84,87,90,91]. Providers of all cadres were described as “overworked,” “too busy,” “stretched,” and “underpaid” by both women and other providers [13,51,78,87,91,93]. Where health facilities were understaffed, women were triaged, which may contribute to women who are experiencing normal labor feeling neglected [70,84,87]. Furthermore, inexperienced or poorly trained health workers were often responsible for inappropriate levels of care, without adequate supervision [53,84,87]. In lower-level health facilities, qualified doctors may be rare, leaving unskilled nurses or inexperienced medical officers to attend to labor management, complications, and decisions regarding interventions and referral [53,84,87]. Staffing constraints are also a critical factor in experiences of neglect, as there are often not enough health workers available to engage with women. Women and health workers both suggested that staffing constraints not only directly affected provision of care, but also contributed to the health workers’ negative attitudes and poor motivation [78,87,91].
Women and health workers also reported a lack of privacy in the antenatal and labor wards, particularly during vaginal and abdominal exams, with problems including no curtains to separate women from other patients [11,21,49,53,54,58,61,70,74,75,84,95]. In low- and middle-income settings, the antenatal and labor/delivery wards were sometimes located in common or public areas, and some women were forced to share beds with other parturient women [11,21,49,70]. Women expressed their desire to be shielded from other patients, male visitors, and staff who were not attending them while they were in labor and, particularly, during physical exams [11,21,49,53,58,70,74,75,84]. They felt that such exposure was undignified, inhumane, or shameful [21,49,53,74,75].
Both women and health workers described antenatal and delivery wards that were “dirty,” “noisy,” “disorderly,” or “overcrowded,” or with needles, biomedical waste, or dirt strewn on the floor [6,27,53,59,61,67,70,84,95]. In some facilities, women in labor lay on bare mattresses that were soiled with urine, feces, blood, vomit, and amniotic fluid [6,84].
Lack of policies.
Women lamented their inability to express their opinions about the treatment and services rendered during childbirth [8,9,13,67,77]. Several reasons for this were posited, including women not wanting to get a health worker in trouble , women fearing unfair treatment or discrimination if they complained [9,13,67], health workers being perceived as unapproachable , women being unaware of their rights as patients [8,13,67], fear of facility closure , and a lack of a redress or accountability mechanism for lodging complaints [8,9,13,67]. Even in settings where health policies dictated the creation of a formal complaint registration system, these systems were not always implemented . When complaints were launched through informal mechanisms, facility-level responses were seldom received, thus discouraging future complaints . The lack of accountability and sanctioning within the health system left women feeling powerless to seek justice for their mistreatment.
Women reported the need to pay bribes in health facilities [8,9,13,56,71,75,76,93], including to doctors [8,71], nurses [8,13,56], midwives [13,75], receptionists , and guards . Bribes took the form of money [8,13,56,71,75], food or drinks [13,56], jewelry , or other gifts [8,13]. Women believed that paying bribes could ensure the receipt of timely care, adequate attention from health providers, and medication [8,9,13,56,71,76,93]. Health workers were perceived to ignore women in the maternity ward until they paid a bribe [8,13,56,71,76,93]. Women in Tanzania reported that an unclear fee structure for services and supplies rendered during childbirth led to frustration, confusion, and a fear of detainment in the facility .
Some women were angry with health workers for making unreasonable demands of them, such as being forced to clean up the “mess” they made on the floor or bed after vaginal deliveries and cesarean sections [6,7,13,67,77]. Some women were told to walk to a different room to retrieve supplies or to dispose of medical waste during advanced labor or immediately after delivery, without a wheelchair or support [7,13,67,77].
Exploring the Influences of the Mistreatment of Women
Potential drivers of the mistreatment of women.
Both women and health workers posited potential drivers for the mistreatment of women during facility-based childbirth [10,13,21,59,67,72,73,75,77,80,84,87,91,93]. Women referred to health workers as impatient and hurried [21,73,75,84,91], and stated that they used force to gain compliance [10,13,21,73,77,87]. Some women believed that health workers sought to ensure good health outcomes, and women were therefore yelled at because of their disobedience in the antenatal or delivery ward, such as in pushing before instructed to do so, or because of the health workers being “overstretched,” “tired,” or “overworked” [7,9,10,53,63,67,77,80,81,93].
Health workers described how hierarchical authority in the health system legitimized the control health workers had over women during childbirth [10,13,54,59,77,91]. Some providers believed that they could use extreme or coercive measures to gain compliance from women , and some providers did not feel obligated to provide care when women were noncompliant . Furthermore, the lack of provider supervision contributed to feelings of demoralization and negative attitudes , leading to both health workers and patients expecting and accepting the poor treatment of women as the norm [13,91].
Some health workers blamed health system issues—such as understaffing, high patient volume, low salaries, long hours, and lack of infrastructure—for creating stressful environments that facilitated unprofessional behavior [13,70,91,93]. Some midwives felt that poor health outcomes were inevitable in their work environment because women arrived at the facilities with complications, and that they were unfairly blamed for mistreatment that occurred . Nurse-midwives justified their mistreatment of women by claiming that they were attempting to ensure safe outcomes for mothers and babies [13,59,77,87], and excused the perpetration of physical abuse as a “necessity” to ensure compliance and safe birth outcomes, believing that they were “forced by circumstance” [13,54,59,77,87]. Nurses and midwives from South Africa and Cambodia confirmed the urge to use physical aggression to deal with anger or frustration at a noncompliant woman [75,77,80]. Obstetricians from Brazil emphasized that some parturient women were aggressive or noncompliant and arrived primed for confrontations, which contributed to the misinterpretation of interactions between women and health workers . Some nurses believed that they were caught up in providing clinical care and forgot to communicate with the woman to explain what they were doing  or that communicating to women about every procedure or exam was repetitive . Midwives in Turkey and South Africa suggested that some health workers were “caught in a superiority complex” and enjoyed exerting control over patients [59,77]. Finally, some health workers believed that abuses perpetrated against women were “ritualized” and “punitive” but occurred only with a few “rotten apples” rather than with all providers [13,54,77].
Consequences of the mistreatment of women.
Experiences of mistreatment during childbirth have far-reaching consequences for women and communities outside of the direct woman–provider interaction. Prior experiences and perceptions of mistreatment, low expectations of the care provided at facilities, and poor reputations of facilities in the community have eroded many women’s trust in the health system and have impacted their decision to deliver in health facilities in the future, particularly in low- and middle-income countries [6,8,10,13,21,52,53,61,64,70,71,77–79,82,85,90,94,96]. Some women may consider childbirth in facilities as a last resort, prioritizing the culturally appropriate and supportive care received from traditional providers in their homes over medical intervention [70,82]. These women may desire home births where they can deliver in a preferred position, are able to cry out without fear of punishment, receive no surgical intervention, and are not physically restrained [82,85].
This systematic review illustrates how, in many settings worldwide, women’s childbirth experiences in health facilities are marred by instances of mistreatment, including physical and verbal abuse, a lack of supportive care, neglect, discrimination, and denial of autonomy. Our findings indicate that while these various forms of mistreatment can occur at the level of the interaction between the woman and provider, a complex range of systemic failures at the levels of the health facility and health system contribute to its occurrence, including poor supervisory structures, insufficient staffing, inadequate supply chains, poor physical conditions, and policies, facility cultures, and power dynamics that systematically disempower women.
Bowser and Hill published a landscape analysis exploring evidence for disrespect and abuse in facility-based childbirth and proposed a seven-category model , which was designed to stimulate dialogue and an implementation research agenda, rather than provide a comprehensive review of global evidence. As such, this systematic review builds upon the work of Bowser and Hill to present a comprehensive typology to describe and understand the mistreatment of women during childbirth. We envisage this typology continuing to evolve as more research on this important topic is conducted.
While different countries, organizations, and authors have adopted different terminology (such as “obstetric violence,” “dehumanized care,” and “disrespect and abuse”) to describe the phenomenon discussed in this review, we have proposed “mistreatment of women” as a broader, more inclusive term that better captures the full range of experiences women and health care providers have described in the literature. These experiences can be active (such as intentional or deliberate physical abuse), passive (such as unintentional neglect due to staffing constraints or overcrowding), related to the behavior of individuals (verbal abuse by health care providers against women), or related to health system conditions (such as a lack of beds compromising basic privacy and confidentiality). However, they can all impact on a woman’s health, her childbirth experiences, and her rights to respectful, dignified, and humane care during childbirth.
Health system factors can be experienced directly by women as mistreatment. For example, a woman may feel that her privacy was violated in a labor ward without curtains or partitions available to allow health care providers and women the necessary privacy during vaginal examinations. Similarly, staffing shortages may mean that health care providers are unable to attend to all women during childbirth, which can be experienced directly by women as neglect. However, health system constraints may also have indirect effects as contributing factors to the behaviors of individuals. For example, staffing shortages, poor infrastructure, or lack of medications can create stressful working environments, which may predispose health care providers to behave poorly (or even abusively) towards women. It is important to note that mistreatment or abusive conduct by health care providers is not necessarily intentional, and may coexist with other compassionate and respectful care practices. However, women’s experiences of mistreatment must be viewed as such, regardless of intent. Health system factors may provide contextual explanations for negative experiences, but should not be considered as justification of the continued mistreatment of women. The conceptual model proposed by Freedman and Kruk illustrates the need to engage stakeholders at local, national, and international levels to participate in the discourse on the drivers of the mistreatment of women .
Increasing the proportion of women delivering with skilled birth attendants requires substantial efforts to improve quality of care. However, research has largely concentrated on issues related to the provision of clinical aspects of care; we were not able to identify any existing systematic reviews of interventions or strategies to improve women’s experiences of care during childbirth. Improvements to the quality of care need to not only ensure access to timely, safe and effective clinical care, but must also protect and promote women’s rights to dignified and respectful care . The WHO quality of care framework for mothers and newborns makes explicit the need for more evidence and action on good communication, respect, dignity, and emotional support in efforts to improve the quality of care . This approach could empower women, promote positive childbirth experiences, and increase satisfaction, but could also increase demand for and utilization of maternal health services [98–100].
The mistreatment of women during childbirth is not only a quality of care issue, but is also demonstrative of larger human rights violations. Every woman has the right to the highest attainable standard of health, which includes the right to dignified, respectful health care throughout pregnancy and childbirth, as well as the right to be free from violence and discrimination. Mistreatment, neglect, abuse, or disrespect during childbirth can amount to a violation of a woman’s fundamental human rights, as described in internationally adopted human rights standards and principles. In particular, women have the right “to be equal in dignity, to be free to seek, receive and impart information, to be free from discrimination, and to enjoy the highest attainable standard of physical and mental health, including sexual and reproductive health” [15,20].
Limitations and Strengths of the Review
We were unable to differentiate between different levels of health facilities, as most primary studies did not specify the type of facility in the analysis. Different levels of health facilities have different environments that may facilitate or mitigate the mistreatment of women during childbirth. Furthermore, we did not include studies that explored mistreatment during home birth experiences, as we viewed these as conceptually different from facility-based birth experiences. The scope of this review was to synthesize research evidence (both published and from grey literature). Given the interdisciplinary scope of this topic across medicine, public health, law, and human rights domains, it is possible that relevant human rights reports or legal documentation did not meet the inclusion criteria of this review. Moreover, given the large scope of this phenomenon, it is possible that we have missed some articles that may have been relevant. Although no language filters were used in the search, it is possible that the searches did not yield articles published in non-Latin alphabets, and four studies were excluded because they were not published in English, French, Spanish, or Portuguese. However, it is unlikely that the exclusion of these studies impacted the model generated by this review or limits its global applicability.
There are several important strengths to this review. To our knowledge, this is the first systematic review of the mistreatment of women during childbirth in health facilities. Second, the typology presented in this review is designed to inform an evidence-based classification system and definition of how women are mistreated during childbirth, based on the findings of systematic mixed-methods evidence syntheses. Third, using the rigorous CERQual approach to assess the confidence in the review findings affords more credibility, reliability, and transparency to the analysis [36,37,41]. Finally, with the help of an international team of researchers, we included 65 studies published in four languages, which allowed us to conduct a comprehensive global synthesis across diverse settings.
Implications for Future Research
This review found that there is limited availability of quantitative evidence regarding the burden of the mistreatment of women during childbirth in health facilities. Furthermore, the complex relationships between health system constraints, health care provider behavior, and women’s experiences of mistreatment need greater exploration in order to improve the quality of maternity care. Moving forward, the typology presented in this review can be used in the development and validation of indicators and tools to measure the prevalence of the mistreatment of women during childbirth, to identify interventions to reduce this mistreatment, and to inform efforts to develop global consensus on the definition of the mistreatment of women during childbirth. Such efforts are necessary not only to protect women’s fundamental human rights, but also to promote a women-centered approach to the provision and experience of quality care. Similar efforts should be undertaken to explore the mistreatment of women during other maternal health services, such as antenatal and abortion care.
This systematic review presents a comprehensive, evidence-based typology of the mistreatment of women during childbirth in health facilities. Moving forward, we propose this typology of the phenomenon be used to develop measurement tools and to inform the discourse and further research on policies and programs to prevent the mistreatment of women during childbirth.
We must seek to find a process by which women and health care providers engage to promote and protect women’s participation in safe and positive childbirth experiences. A woman’s autonomy and dignity during childbirth must be respected, and her health care providers should promote positive birth experiences through respectful, dignified, supportive care, as well as by ensuring high-quality clinical care. The development of validated and reliable tools to measure the mistreatment of women during childbirth, as well as interventions to prevent mistreatment and promote respectful care, is a critical next step. Future research and interventions addressing quality care during childbirth must emphasize that high-quality of care is respectful, humanized care .
S1 Table. Quantitative measures of mistreatment of women during childbirth in included studies.
S1 Table is comprised of four tables (Tables A, B, C, and D). Tables A, B, and C present quantitative data extracted from three studies (Okafor et al. , Kruk et al. , and Sando et al. ) that explored disrespectful and abusive care of women during childbirth as the primary outcome. Table D presents quantitative data extracted from nine studies that indirectly explored or included an indicator that could be classified as an experience of disrespectful or abusive care of women during childbirth.
S2 Table. PubMed search strategy.
Detailed search terms and filters applied to generate our PubMed search.
S3 Table. CINAHL search strategy.
Detailed search terms and filters applied to generate our CINAHL search.
S4 Table. Embase search strategy.
Detailed search terms and filters applied to generate our Embase search.
S5 Table. ENTREQ statement to enhance transparency in reporting a qualitative evidence synthesis.
S6 Table. Study summaries.
Summaries of the studies included in this review (authors, publication year, location, sample characteristics, data collection, data analysis, key findings, and quality assessment).
S1 Text. Review protocol.
Systematic review protocol outlining the background, objectives, and methodology of this systematic review.
We would like to express our sincere appreciation to Lori Rosman (Welch Medical Library, Johns Hopkins Medical Institutions) for her assistance in developing the search strategies. We would also like to thank Claire Glenton, Simon Lewin, and Heather M. Munthe-Kaas (Norwegian Knowledge Centre for the Health Services) for their support in operationalizing the CERQual approach.
Conceived and designed the experiments: MAB JPS AMG. Performed the experiments: MAB ECH OL SKM JPS JPV FSC ALAD CA. Analyzed the data: MAB JPV ECH OL. Wrote the first draft of the manuscript: MAB JPV ECH OL. Contributed to the writing of the manuscript: MAB JPV ECH OL. Conducted the title and abstract screening: MAB ECH OL SKM JPV. Conducted the full text screening and data extraction: MAB ECH OL SKM JPS JPV FSC ALAD. Conducted the quality assessments: MAB ECH OL CA JPV. Assessed the confidence of the review findings: MAB JPV. Agree with the manuscript’s results and conclusions: MAB JPV ECH OL SKM JPS CA FSC ALAD OT DJ OTO RK MJH AMG. All authors have read, and confirm that they meet, ICMJE criteria for authorship.
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